Customer Testimonials

"I should like to bring to your attention the excellent customer service I have recently recieved from your Service Department at Bristol Honda - Cribbs Causeway dealership.

I booked a collect by car 'service appointment' by contacting Judy Timms - Service Advisor. Judy was very prfessional, interested, friendly and knowledgeable in the appropriate type of service required for my vehicle. All details were patiently explained, and a date was booked. I recieved a call the day before from a gentleman called Nigel who informed me that a Mark Hyman would be collecting the car the following morning from my home address. On the day of the service Mark collected my car, again he was professional, interested and friendly in his manner and smart appearance. He explained in full the servicing procedure and the forms I was signing.

Later that day the car was delivered back to my address. Despite the fact it was clearly the end of Mr Hyman's day, he fully explained all the forms being handed back to myself, going through all aspects of the service schedule. He showed an impressive level of knowledge of the vehicle, component/mechanical parts and demonstrated a 'right first time' system of operating.

Please pass my sincere thanks to these committed, loyal, member of your dealership who strive and indeed deliver superior levels of customer service - 'total quality management'. They are a credit to the dealership as well as the badge of Honda and provided a 'seamless service' that would be the envy of many organisations."

Mr Middleton, Bristol 19th June 2010

"Dear Christy, Thanks you so much for being so kind, helpful, patient and efficient. You added to our pleasure of purchasing a new car, thank you".

Mr & Mrs Gompertz. 19th July 2010

"Christy, Well we made the right choice in this sporty, lush, 1.8 little number, over the moon with it, and what an eye catcher on the road. Thank you so much for your help and care with us and lots of patience".

Mr & Mrs Hyde, 19th July 2010

"Many thanks for the Honda Happiness Roadside Assist. I would like to thank the person who came to Yate and sorted out my flat tyre. It was very much appreciated and very kind of you."

Ms Bond, Bristol 19th July 2010

"To Dale and all the staff at Bristol Honda. On behlaf of my husband and myself, thank you for the way you looked after us on Friday. To come back off holiday and face all the problems we encountered it was so good to speak to a dealer who would help us. Your time, hospitality, friendliness & service helped in what was a stressful day. I will be taking the time to write to Honda UK and I will point out that Bristol Honda is everything you would hopefor in dealing with a car dealer. Wish we had bought the car from you."

Mr & Mrs Lewis, 19th July 2010

"A big thank you to all of you at Honda reception and servicing. I had an urgent problem just pre-holiday in the lakes with a loose tailgate lock. It was sorted that morning and I am most grateful."

Mr Mitcheson, 19th July 2010

"Dear Christy, Many thanks from us both for making buying our new car effortless. This was due totally to your efficiency from our first telephone enquiry regarding the FR-V to handing over the keys."

Mr & Mrs Phillips. 19th June 2010

"To Darren Jones [Brislington], Thank you for your professionalism with regard to the purchasing of my (second) Honda Jazz it was second to none. The phone calls keeping me updated on the progress was also appreciated. Finally, thanks too for the beautiful bouquet of flowers, that kind gesture brought a lump to my throat"

M. Donadel, Bristol. 28th May 2010

"To all concerned at Bristol Honda, I would like to express my sincere thanks to all staff involved in rectifying an ongoing problem with my Honda Civic Type S. First of all I purchased my car in September 09 from my local Honda Dealership unfortunately it had several faults mainly regarding the suspension. I took the car back to the main dealer where purchased but the faults were still on going, if anything they were worse than before, this caused a lot of stress and anxiety for myself being my first brand new car and it being Honda which were renowned for its build quality. I then took further action and contacted customer services and relayed the on going problems with my car. Customer Services were very helpful and gave me a reference number it was suggested along with my self that I took the car to another dealership of my choice which turned out to be Honda at Brislington Bristol.

First of all I would like to express how professional and proactive they were even down to the service advisors. I was passed on to Darren Wilton service controller who again was very helpful and explained that the car may need more than one visit to rectify the problems. He instructed his technician to go out and test drive my car with me being present to try and duplicate the noises from the suspension which was successful. The car was then booked in to have work carried out but unfortunately the car was no different. I then contacted Dionne from Honda customer services and mentioned there was no change with ongoing problems with my car. It was suggested by both parties that the suspension was to be completely replaced front and rear on the car to see if this would resolve the problems.

I spoke to Darren Wilton who assured me that all components are now being ordered and will be fitted when car is booked in. They had the car back this time for three days and when I went to pick up my car I was met by Darren Wilton who spoke to me regarding the repairs that had been done on my car. He also stated that he over saw the complete project and had assured me that the car now should be good as new and told me to take the car and to drive it for a few days to see if there were any improvements. I am pleased to say that my car was spot on and that all current problems had been corrected. All suspension components where replaced with brand new parts.

I would like to take this opportunity to thank all concerned especially Darren Wilton and his team from Bristol Honda and Dionne from customer services for their outstanding customer relations and services. I would also like to mention that I was very grateful for the compensation which was offered to me which I accepted and will be having my car booked back in to have the upgrades and accessories fitted to my vehicle. Once again many thanks to all concerned."

Mr Simeone, Bristol. 29th March 2010

"I hadnt really intended buying a Honda, until Nick Kirk took me out on a test drive, even after that I was undecided and felt that I couldnt make such a big decision based on a 20 minute drive. We spoke to Nick and asked if it would be possible to borrow a demonstrator for a day. I wanted to drive the car to work, and make sure that I was comfortable with parking it etc. Nick kindly agreed and arranged it virtually overnight for us, we needed to make a quick decision and Nick realised the importance of being totally comfortable with the car before parting with our deposit. Nick made the whole process from start to finish very easy, he was a pleasure to deal with, nothing was too much trouble and he was very informative and efficient.

My Husband collected the car for me on the 1st March and I was looking forward to getting home from work that evening to take it for a spin. What a lovely surprise I had when I walked through the door, not only a shiny new car on the drive but a beautiful bunch of flowers too! What a nice touch, it really made us feel that our business was appreciated. Nick has called me since to make sure I am happy with the car. What a great service, this is something I never experienced when I bought my last car, I never felt that they deserved our business which is why I decided to move away from VW.

Please pass our sincere thanks to Nick, he was Excellent. We will definitely recommend you to others. I hope I continue to be satisfied with the after sales service. Based on our experience so far, I am certain that I will be."

Mrs Hartley, Bristol 8th March 2010

"To Ian [Pitt], Thank you for your good humored skill and patience which has made the purchase of my new Jazz something which I was dreading- such a pleasant and fun experience."

Jill, Bristol 10th February 2010

"Just a note to say how pleased we are with our car Civic ES. It is all that we saw on the test drive, and more. We would like also to tell you how relaxed we felt with Ian (Pitt), he does his job very well. We were very pleased to have him as our rep. He is very knowledgeable, approachable and put us completely at ease without any pressure. We looked at five other car companies and Ian, as much as the car was a factor in buying with Honda."

Mr & Mrs Granger, North Yate 1st February 2010

"Dear Ian [Pitt], Greetings form a very happy customer! Sorry to be so late in getting back to you to thank you for your superb service and friendly approach - it made all the difference and I am now driving my Honda Jazz in great comfort. Thanks again."

Ms Stacey, Portishead 21st January 2010

"Dear Sir, Over the Christmas holiday the battery on my wife's car failed. I emailed your company enquiring about the cost of a replacement. Extremely quickly I received both an email and a phone call from Mr. Nigel Boyce with the information I requested. He was very helpful in answering my query about how to reset the radio if it should loose power. On calling to collect the battery your staff could not have been more helpful and pleasant. The young lady with the lovely smile at the reception and Mr. Boyce and Darren (Wilton). Mr Boyce and Darren spent some more time going through the procedure on how to recover the radio.

Congratulations on having such ladies and gentlemen working for you, they are a real asset to you company. Of that all firm were the same."

Mr Parker, Bristol 1st January 2010

"Dear Mr Humphries, Thank-you for your letter of 21st December. All goes well with my vehicle so far but because of the road conditions I have not gone any distance at present. What prompted me to reply was to comment one of your staff. The person I dealt with was Adrian Langdon. I had never met him before but he made the whole process go through without a hitch. I was most impressed!"

Mr Brown, Bristol. 25th December 2009

"Thank you for your letter of the 22nd October 2009. The servicing of our Honda Jazz, which was due on The 20th October 2009, began with a contact made by Colin who was coming to pick up our car. I wish to say that this gentleman is a credit to your organization in that his appearance and manner was nothing less than excellent which by that made you confident that everything that was going to take place today would give me complete satisfaction. Your Service Personnel need to be commended on the excellent and professional way that the Service to our car was carried out. You commitment to giving an excellent service was demonstrated by their dedication towards customer satisfaction. I look forward to be contacted by the customer Cars Consultant so that I will be able to tell here that the level of service received was nothing short of excellent. Thank you all at Bristol Honda."

Mr. T Harris, Bath 2nd November 2009

"I just wanted to let you know that I really appreciated all the advice, guidance and help your employee (Jason Buck) gave myself and my husband when we purchased the Honda [New Civic]. He was extremely pleasant and made the whole experience an enjoyable one. We received excellent service at all times and thank you very much for the flowers."

Mrs Watts, Bristol. 19th October 2009

"Dear Ian [Pitt], Just to say thank you for the fantastic service I received from you at Honda. Going through everything with me on Friday when I picked up the car was very helpful. The day I put the deposit down, we had spent more than 3 hours looking at different cars. We had received service from being ignored to very mediocre. It was, therefore, a pleasant surprise to talk to you. Please thank Lewis [Wade] as well."

Yasmin, 4th October 2009

"Dear Christy, Many thanks from us both for making buying our new car effortless. This was due totally to your efficiency from our first telephone enquiry regarding the FR-V to handing over the keys"

Mr & Mrs Phillips. 22nd September 2009

"Last March I bought my 20th car - a Honda Insight - the sales executive who sold it to me was Richard Cox. During the years I have dealt with several garages and sales executives and have not been thrilled by most of them - they can be patronizing to a single woman - aggressive and downright unhelpful sometimes.

I have finally met the exception, Richard listened and assessed me correctly and did not play the game of keeping me waiting over the final price for my second hand Accord Estate. There is nothing more irritating that when the sales executive goes in to the office to see the manager and keeps you hanging around for 20 minutes when you know jolly well it takes two at the most. He is quiet, unassuming but knows his job and treats you as a sensible adult and listens to your queries and wishes. I just wish all his peers were the same. Having been a Senior Manager in a multi-national business I know when I see a valuable member of staff"

Miss Dickens, Bristol. 20th September 2009

"I wish to write to thank Andy Edwards of your department [Sales] for the outstanding assistance given in the handling of the purchase of the above vehicle [Honda Jazz 1.4 SE]. Andy presents himself as a professional, interested and friendly and is committed to ensuring that every attention to detail is taken to ensure matters are completed 'Right First Time' in true Honda cultural beliefs and values. At every stage Andy ensured the preparation and final delivery of the vehicle was to the highest possible standard. A pre inspection delivery appointment was made in which Andy patiently showed me the completed works. It was clear that he had gone the 'extra mile' to achieve such a high standard of vehicle preparation, with excellent attention to detail.

Please pass on my thank sfor his high level of energy, determination, commitment and standards of delivering superior levels of customer service. Clearly this member of your team is an asset to the company and it only appears right that you should be informed of this positive Honda Experience. I would recommend to anyone wishing to buy a new/used Honda to attend your dealership and speak to Andy Edwards."

Mr Middleton, Bristol. 18th September 2009

"I just wanted to write to express my satisfaction regarding my purchase of my new FRV, in particular to the way in which Jason dealt with the initial enquiry and through to a follow up courtesy call to make sure that I was enjoying my new car! I am really pleased with my purchase and the helpfulness of the employees at the Bristol Brislington branch, many thanks."

Mrs H Harris, Bristol

"I recently had the windscreen of my four month old Honda Jazz replaced, under warranty, at your dealership. Every person I dealt with regarding this work behaved with professionalism, appear to care whether I was satisfied and, dare I say it, showed enthusiasm for their job, from the young lady receptionist, the mechanic who first saw the damage, the fitter who did the work, the gentleman (role unknown but in overalls) who advised me to take the Park and Ride into Bristol instead of hanging around and particularly to your 'Warranty Guy' whose name I fail to remember, who did everything he said he would and did it on time. I congratulate you and your staff."

Mr & Mrs Davies, Bath

"Dear Sir, We recently bought a new Honda Jazz through the Scrappage Scheme. We would like to take this opportunity to thank your staff for the way they dealt with us from the initial enquiries to the purchase of the car. A special mention should go to Christy Hobday whose dealings with us were very professional, she put us at our ease straight away and turned what could have been a stressful time (we have our old car 15 years) into something to look forward to."

Mr & Mrs Matthews, Bristol honda

"Thank you for your letter of 13.05.09 and as mentioned to Jeff Caswell earlier, I fully intended to write to you in order to express my thanks for making my recent purchase from yourselves such a pleasant experience. I had been searching for this particular combination of features to replace/upgrade my existing Jazz for about a year and frankly, was quietly giving up on it. Christy found the car that I wanted because she listened very carefully throughout and I was impressed with her very nice direct approach - She organized everything quickly and made it an enjoyable event, Thank you! We all liked her confident and professional manner. P. S. I was most appreciative of the trailer delivery of my lovely car."

Mr Turner, Cirencester

"Dear Sir, We would like to say a big Thank you for the excellent service we received when recently buying our new Honda Jazz from you. Jason in particular was extremely helpful and a pleasure to deal with which makes such a difference. The flowers were an unexpected surprise and nice touch. Thanks once again."

Mr. & Mrs. Woodman, Bath

"Dear Mr R Cox, Your company not only put the damaged wheel's back looking as good as new, but you also filled the car up with petrol as a courtesy, and that was really good of you. We then had a problem getting back to you to collect the car. We should not have worried as like the real honorable company you are it was brought back to my place of work. We have never ever had a problem recommending Honda to any of our friends or family and will continue to do so in the future. With our grateful thanks."

Mrs Hawkins

"With reference to the above car [Honda Civic] which I had "Smart Repair" on the paint work from new. Today a Smart Cover Specialist came to my house to repair three dents. What a great job he has done and a what a great service, Thanks again"

Mr Drewett

To find out more about "Smart Cover" paint protection and dent removal please talk to our Sales Executives.

"We would like to say a big thank you fore the excellent service we received when recently buying our new Honda Jazz from you. Jason in particular was extremely helpful and a pleasure to deal with which makes such a difference. The flowers were an unexpected surprise and a nice touch. Thanks once again"

Mr Woodman, Bath

"Just to say how pleased I was after today's prompt service and MOT on the above [Honda Civic]. Particularly for the mechanic who came out to check and cure the hesitant throttle cable operation for which no fault had been found earlier - it's a small point but makes a great difference when driving around town! Thank you."

D. Matthews, Bristol.

"Hi Darren [Jones]. Just a quick note to thank you for delivering my CRV to the station for me yesterday. It was much appreciated and I am more than happy with her.

All the paperwork and documents are in excellent order including the audio and key codes, as I should have expected from Honda really I suppose, so thanks also for that. I'm looking forward to testing her properly on the weekend. Many thanks for your excellent service."

R Thomas

"I am totally delighted with my new car (Honda CR-V) and have to be honest, still getting used to it and all the new gadgets that me old CR-V did not have. I was very impressed by your Sales team especially Mr. Richard Cox and the hand-over team who had my car beautifully presented on the day I drove back home. It looked gorgeous in the Showroom with the balloons and cordoned off. If I need any help I feel confident to call Bristol Honda"

Mrs. Farrar, Surrey

"I am writing to express my thank to you and your staff for your assistance. All your staff were extremely sympathetic and helpful. I am also happy to say that I am very please with my new CR-V"

Mr. Cowen, Chippenham

"Customer had so much praise for Honda Dealership and Honda UK. Praise was towards how the case (Repair Work) was dealt with Colin in Brislington was great. Everyone was throwing advise to customer and she was impresses by the way they were dealt with. Customer wanted to speak to Senior Management to express her happiness."

Mrs Ganley, Via Honda UK Customer Relations

"I recently visited your show room and was immediately greeted by a member of your team with a warm smile and firm handshake. As I walked through the show room, every member of staff that I made eye contact with either acknowledged my presence with a smile or engaged me in small talk.

It is very rare nowadays to receive such a high level of customer service, I myself deal with sales and I understand that people want to feel valued and deserve first class service.

I would like to take this opportunity once more to thank you and your team for the service I received."

Mr Platen-Mills, Bristol

"We purchase the car (Honda Jazz) in December 2006, the mileage being 18,000 as a used car and took out a two year warranty from Bristol Honda.

In December 08 we took the car in with a rattle noise in the engine, which was diagnosed as a piston. We collected the car last week after the repairs had been done (the vehicle was taken in on January 5th), we were told it had been fitted with a new short engine.

This repair was at no cost to us and we feel that this shows a brilliant aftercare sales service and deserves this letter of appreciation. We would also like to bring to your notice, the excellent service we have received from the staff at Bristol Honda."

Luxton, Bristol